AFA’s CUSTOMER COMPLAINTS HANDLING FORM:

Do you have any complaint(s), request for information and/or any suggestions you may wish to bring to the attention of AFA and its respective Directorates? Kindly submit on this form to enable us serve you better:

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For further inquiries, compliments, complaints and requests for information, please contact the following office:

The Director General

Agriculture and Food Authority (AFA)

Tea House, Naivasha Road, Off Ngong Road
P O Box 37962—00100 NAIROBI

Landline: +254-20-2536869/2536886

Cell phone: +254 -722-200556; +254-734-600944

Website: www.agricultureauthority.go.ke

You may also drop your feedback at the suggestion/complaints boxes located at accessible points at our offices or use the feedback platform on our website or feedback leaflets  available at any of our service delivery points.

In case of need to raise complaint/inquiry through the Office of the Ombudsman, please use the following address:

Commission on Adminstrative Justice (CAJ)

West End Towers, 2nd Floor, Waiyaki Way Westlands

P.O. Box 20414 – 00200 Nairobi. Tel: +254 020 2270000

EMAIL: certifcationpc@ombudsman.go.ke WEB: www.ombudsman.go.ke